EAP Faq
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Frequently Asked Questions (FAQs)
Below are commonly asked questions about the Employee Assistance Program.
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What is an Employee Assistance Program?
An Employee Assistance Program (EAP) provides professional, confidential support services and programs, including counselling for employees and members of their immediate families in an effort to help with common life issues. It can also offer the information, tools and insights you need to deal with minor issues in the present so they don't grow into more serious problems in the future. It is important to remember that no problem is too small or too large for the EAP and that accessing the EAP is the first step towards addressing a problem.
What is the hotline, and how does it work?
The EAP toll-free hotline—available 24 hours a day, seven days a week, is a first point of contact should you require assistance with a problem. A Shepell·fgi Client Care Representative will answer your call and is on hand to understand your challenges, connect you to the support you need to discover solutions, and answer your questions about the EAP and the programs and services available. Your EAP toll-free hotline is 1 800 387-4765 and service is available in English and French. Prefer services in another language? Let us know at the time of your call and our language matching service will ensure you receive help in the language you’re most comfortable with.
